Our Policies

A legal disclaimer

Welcome to Master Duckies!

By accessing or using our website, games, and services, you agree to comply with these Terms & Conditions. Please read them carefully before proceeding.

1. Introduction

Master Duckies FZCO (“we,” “our,” or “us”) creates digital games, learning experiences, and custom educational content. These Terms govern your use of our website and services.

2. Intellectual Property

All content, including text, graphics, artwork, game designs, and educational materials, are owned by Master Duckies FZCO and protected by copyright and intellectual property laws. You may not copy, reproduce, or redistribute any materials without prior written permission.

3. Use of Services

Our content is intended for educational and entertainment purposes. You agree not to misuse, reverse-engineer, or exploit any of our products for unauthorized commercial use.

4. Payments & Deliverables

Payments for digital or customized projects are made in advance, unless otherwise stated in the contract. Deliverables will be provided in the agreed format and timeline.

5. Limitation of Liability

Master Duckies will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

6. Governing Law

These Terms are governed by the laws of the United Arab Emirates.

Last updated: 27 October 2025

Privacy Policy

Your privacy matters to us.

Master Duckies FZCO collects and uses information only to improve your experience and communicate with you effectively.

1. Information We Collect

Name and contact details (if you reach out via form or email)
Basic analytics (to improve website performance)

2. How We Use It

We use this information solely to respond to inquiries, send updates about our products, and enhance user experience.

3. Data Sharing

We do not sell, trade, or rent personal information to third parties.

We may share data only with trusted partners who help us operate our website (under strict confidentiality).

4. Cookies

Our website may use cookies to improve functionality and personalize content. You can choose to disable cookies in your browser.

5. Security

We take reasonable steps to protect your personal information from unauthorized access or disclosure.

Last updated: 27 October 2025

Refund Policy

Master Duckies FZCO provides creative and educational digital experiences developed with care and precision.

1. Digital Products

Due to the nature of downloadable or digital products, all sales are final once delivered.

2. Custom Projects

For custom-built experiences or commissioned content, refunds are available only if:

The product was not delivered.
There was a duplicate payment.

3. Refund Requests

To request a refund, please contact us at admin@lostduckies.com within 7 days of purchase. Our team will review your case and respond promptly.

Last updated: October 2025